Help & FAQ


What is Appliance Discount Store and why should I shop here?
How do I reach customer service?
Where's my order?
Does Appliance Discount Store offer appliance rebates?
Is my product in stock and available?
Can I get additional information about my order or products?
How do brands compare with one another?
Do you have any other discounts?
Do you offer financing longer than 6 months?
What if the price goes down after I purchase?
What if a mistake is made when I place my order?
How do I cancel my order?
Does one back-ordered item delay my whole order?
What is the difference between overstock and regular products?
Do you offer builder discounts?
What are your hours?
Does Appliance Discount Store have an affiliate program?


Do you deliver to my state?
Do you ship to Canada or Mexico?
I live on an island. Can my order be delivered by a ferry?
Can I use a shipping address different than the billing address?
Does Appliance Discount Store offer free shipping on any items?
How much does shipping cost?
Can I get express shipping?
What are Entryway and Inside Delivery?
What are the policies of your delivery carrier?
Do you offer Installation of new appliances and removal of old appliances?
Is it possible to have someone install my new appliance if my ZIP code shows it does not offer installation?
When will I receive my product?
What is your return policy?
Will my delivery carrier remove the doors of my new appliance for me?


Does Appliance Discount Store offer appliance warranties?
Why should I get an extended warranty?
Can I add a warranty after purchase?
I have an extended warranty with Appliance Discount Store. How do I file a claim?


Do you offer appliance package discounts?
Do you offer appliance installation?
Does my appliance come with a power cord?